ARUNIUS
Shipping & Delivery
ARUNIUS lighting is packed for long-distance transport with materials selected to protect natural stone, metal finishes, and glass. The production time and the delivery time are separate: production begins first, and ocean transit begins only after the order has been completed and dispatched.
Free standard ocean freight
We provide free standard ocean freight on lighting orders delivered to serviceable addresses within the contiguous United States. No minimum purchase is required. Free delivery includes export packing, ocean freight, customs clearance arranged by ARUNIUS, and standard final-mile delivery to the address supplied with the order.
Standard delivery does not include installation, assembly, ceiling or wall mounting, unpacking, packaging removal, stair carries, restricted-access service, or white-glove placement. These services are not included unless they are confirmed in writing before dispatch.
Order processing and production
The table below separates preparation or production time from ocean transit so that the complete estimated delivery window is clear.
| Order type | Preparation or production | Ocean freight, import and final mile | Estimated total from order date |
|---|---|---|---|
| In-stock lighting | 2–4 business days | 25–45 business days after dispatch | Approximately 6–10 weeks |
| Made-to-order lighting | 6–8 weeks | 25–45 business days after dispatch | Approximately 11–17 weeks |
| Custom or project orders | As stated in the written quotation or order confirmation | Normally 25–45 business days after dispatch | Confirmed production time plus approximately 5–9 weeks |
If a product page or order confirmation states a different lead time, that stated lead time applies.
Ocean transit and delivery estimate
After dispatch, standard ocean freight to the contiguous United States is estimated at 25–45 business days. This estimate includes ocean transit, import processing, and transfer to a final-mile carrier. Business days are Monday through Friday, excluding applicable public holidays.
Delivery dates are estimates, not guarantees. Port congestion, customs examinations, severe weather, carrier capacity, strikes, and remote delivery conditions can extend transit time. We will share material updates when they are available.
Delivery area and additional charges
Free standard ocean freight applies to serviceable addresses in the contiguous United States. Orders for Alaska, Hawaii, United States territories, international destinations, islands, remote areas, or locations that require special access must be reviewed before shipment. If an additional charge is required, ARUNIUS will disclose it and obtain approval before collecting that charge or dispatching the order.
For international orders, import duties, value-added tax, brokerage fees, and destination taxes are the recipient’s responsibility unless the order confirmation expressly states that they are included.
Tracking and delivery appointments
A dispatch confirmation is sent when the order leaves our facility. Ocean shipments are updated at transport milestones and may not show daily movement. The final-mile carrier may contact the recipient by phone, email, or text to arrange delivery. Customers are responsible for providing accurate contact information and ensuring that an adult can receive the shipment.
Receiving and inspecting your order
Inspect the cartons before signing the delivery receipt. Note any visible damage, missing cartons, or signs of mishandling on the carrier’s receipt. Open and inspect the fixture as soon as reasonably possible. If an item is damaged, incorrect, or incomplete, email concierge@arunius.com within 48 hours whenever possible. Include the order number and clear photographs of the carton, shipping label, internal packaging, and item. Prompt notice helps us protect the customer’s freight claim and arrange a suitable remedy; it does not reduce any rights provided by applicable law.
Address changes and unsuccessful delivery
Contact us before dispatch if the delivery address must change. Address changes are not guaranteed after dispatch and may create a carrier charge. Charges caused by an incorrect address, missed appointment, refused delivery, storage, redelivery, or restricted access may be the customer’s responsibility when the carrier imposes them.
Questions about delivery can be sent to concierge@arunius.com. Please include the order number and delivery postcode.