ARUNIUS
Shipping & Delivery
ARUNIUS lighting is prepared for long-distance transport with protective packaging selected for natural stone, metal finishes, and glass. Production and delivery are separate stages: production begins first, and transit begins after the order has been completed and dispatched.
Free shipping to U.S. addresses
We provide complimentary standard shipping to serviceable U.S. delivery addresses. No minimum purchase is required. The shipping method is selected according to the product dimensions shown on the product page and confirmed with the order.
Free standard shipping includes export packing, standard transportation, and final-mile delivery to the address supplied with the order. It does not include installation, assembly, ceiling or wall mounting, unpacking, packaging removal, stair carries, restricted-access service, or white-glove placement unless confirmed in writing before dispatch.
Delivery time by product size
Products with any listed dimension over 30 inches travel by standard ocean freight. Products measuring 30 inches or less are sent by standard parcel service and are estimated to arrive 10–12 business days after dispatch.
| Order type | Order processing | Transit after dispatch | Estimated total from order date |
|---|---|---|---|
| In-stock products measuring 30 in. or less | 2–4 business days | 10–12 business days by standard parcel service | Approximately 12–16 business days |
| Made-to-order products measuring 30 in. or less | As stated on the product page or order confirmation; commonly 6–8 weeks | 10–12 business days by standard parcel service | Confirmed production time plus 10–12 business days |
| In-stock products with any dimension over 30 in. | 2–4 business days | 25–45 business days by standard ocean freight, including import processing and final mile | Approximately 6–10 weeks |
| Made-to-order products with any dimension over 30 in. | As stated on the product page or order confirmation; commonly 6–8 weeks | 25–45 business days by standard ocean freight, including import processing and final mile | Confirmed production time plus approximately 5–9 weeks |
The product dimensions and order confirmation determine the applicable shipping method. If a product page or order confirmation states a different lead time, that stated lead time applies.
Delivery estimates
Delivery dates are estimates, not guarantees. Severe weather, customs examinations, port congestion, carrier capacity, strikes, and remote delivery conditions can extend transit time. We will share material updates when they are available.
Delivery area and additional services
Complimentary standard shipping applies to serviceable U.S. addresses. Alaska, Hawaii, U.S. territories, islands, remote areas, and locations requiring special access may require a delivery review before dispatch. Any non-standard access charge will be disclosed and approved before dispatch.
For international orders, import duties, value-added tax, brokerage fees, and destination taxes are the recipient’s responsibility unless the order confirmation expressly states that they are included.
Tracking and delivery appointments
A dispatch confirmation is sent when the order leaves our facility. Ocean freight shipments are updated at transport milestones and may not show daily movement. The final-mile carrier may contact the recipient by phone, email, or text to arrange delivery. Customers are responsible for providing accurate contact information and ensuring that an adult can receive the shipment.
Receiving and inspecting your order
Inspect cartons before signing the delivery receipt. Note visible damage, missing cartons, or signs of mishandling on the carrier’s receipt. Open and inspect the fixture as soon as reasonably possible. If an item is damaged, incorrect, or incomplete, email concierge@arunius.com within 48 hours whenever possible. Include the order number and clear photographs of the carton, shipping label, internal packaging, and item. Prompt notice helps us protect the freight claim and arrange a suitable remedy; it does not reduce any rights provided by applicable law.
Address changes and unsuccessful delivery
Contact us before dispatch if the delivery address must change. Address changes are not guaranteed after dispatch and may create a carrier charge. Charges caused by an incorrect address, missed appointment, refused delivery, storage, redelivery, or restricted access may be the customer’s responsibility when imposed by the carrier.
Questions about delivery can be sent to concierge@arunius.com. Please include the order number and delivery postcode.