Returns & Refunds

We accept eligible returns under the terms below. Contact ARUNIUS before sending any item so that we can confirm eligibility and issue return instructions. Do not send a return to the address shown on a shipping carton or elsewhere on the website; the correct authorized return facility will be provided with the return authorization.

30-day return window

A return for an eligible stocked item may be requested within 30 calendar days after delivery. The item must be unused, uninstalled, unmodified, complete, and in resalable condition with all original protective packaging, components, hardware, manuals, and accessories.

After a return is approved, the item must be handed to the approved return carrier within 14 calendar days. Returns sent without authorization, sent to the wrong address, or shipped after the authorization expires may be refused.

Free return shipping

ARUNIUS provides free return shipping for every approved eligible return. After the return is authorized, we will provide a prepaid return label or arrange collection by an approved carrier at no charge to the customer. The customer must follow the supplied packing and carrier instructions and should not purchase or arrange return freight independently.

There is no restocking fee for an eligible standard stocked item returned in its original condition. If ARUNIUS sent the wrong item, or the item arrived damaged or with a confirmed manufacturing defect, we will also cover the approved replacement shipping cost.

Items that cannot be returned for change of mind

• Made-to-order, custom-sized, personalized, modified, or project-specific pieces
• Installed, wired, assembled, altered, or used lighting
• Final-sale items and gift cards
• Items missing original protective packaging, components, or hardware
• Items damaged after delivery through improper handling, storage, installation, cleaning, or use

These exclusions do not limit support for an item that is damaged in transit, incorrect, or defective, and they do not limit rights that cannot be excluded under applicable law.

Natural material variation

Alabaster, stone, metal patinas, and other natural or hand-finished materials vary in color, veining, clouding, texture, and translucency. These characteristics make every piece individual and are not defects when they are consistent with the product description and normal variation of the material.

Damaged, incorrect, or defective items

Email concierge@arunius.com as soon as possible and preferably within 48 hours of delivery. Include the order number and photographs of the outer carton, shipping label, internal packaging, damage, and complete item. Keep all packaging until the claim is resolved. Depending on the circumstances, we may arrange a replacement part, repair, replacement fixture, return, or refund.

How to request a return

1. Email concierge@arunius.com with the order number, item name, reason for return, and current photographs of the item and packaging.
2. Wait for written approval, the authorized return address, and the prepaid label or collection instructions.
3. Pack the item in its original protective materials and hand it to the ARUNIUS-approved carrier.
4. Keep the tracking or freight document until the return and refund are complete.

Inspection and refunds

We inspect authorized returns after they arrive. ARUNIUS will normally approve or explain the result within 5 business days of receipt. An approved refund is issued to the original payment method within 10 business days after inspection. Banks and card issuers may require an additional 5–10 business days to post the credit.

Free standard outbound ocean freight and approved return shipping are both charged at $0, so no standard shipping fee is deducted from an eligible refund. The refund is calculated from the merchandise amount actually paid. Separately purchased optional services, expedited services, storage, redelivery, duties, taxes, or brokerage fees are not refundable unless the return results from our error or applicable law requires otherwise.

Exchanges

We do not process direct exchanges. Request a return for the eligible item and place a new order for the preferred piece. This allows the replacement order to enter production without waiting for the return inspection.

Order cancellations

Contact us immediately if an order needs to be cancelled. A stocked order may be cancelled before dispatch. A made-to-order or custom order may be cancelled within 24 hours of purchase unless production has already begun. Once production has begun, a made-to-order or custom order cannot be cancelled for change of mind.

Nothing in this policy limits mandatory consumer rights. For help with a return or refund, email concierge@arunius.com with the order number.